Refund and Returns Policy
Returns & Refunds
We strive to ensure you are satisfied with every order. Due to the nature of our wellness and mushroom-based products, returns are generally not accepted.
However, we offer replacements or refunds in the following cases:
- Your order arrived damaged or defective
- You received the wrong item
- Your package was never delivered (confirmed via tracking)
To request a resolution, contact us within 7 days of receiving your order at [support@buymushroomsonline.ca] with your order number and a photo if applicable.
All refund decisions are at our discretion. We do not refund shipping fees or accept returns on opened products.